Where is my ticket?
After you buy a ticket it will be waiting for you in your account on www.ticketspread.com. You can sign in and download the ticket at any time.
No admission without an e-ticket.
For more details regarding tickets please see the Terms and Conditions.
I’ve lost my ticket!!
Do not worry! You can resend your ticket at anytime by going here – https://www.ticketspread.com/home/resend.
When do I need to pay my split-payment ticket by?
Payments must be completed by 1st May. The deposit on the ticket is non-refundable, if you don’t pay the remaining balance the ticket will be cancelled and you will not be refunded the deposit or booking fee.
For more details regarding tickets please see the Terms and Conditions.
What’s the booking fee all about?
We get it, you see tickets are advertised as being £105 and then go online and find there is a few pounds more to add.
In a word; sorry.
In a few more words; the company that sells our tickets have to maintain their website, deal with customer support for you guys and have us constantly asking them to change a part of their website just for us. Then they come on site for the whole weekend to operate the ticketing system! They are actually great and we negotiated a cheaper booking fee for you guys but the reality is that they aren’t gonna do all of that for free!
Anyone holding events anywhere in the country should hit up firstname.lastname@example.org / www.ticketspread.com to sell your tickets!
Why is it Over 18 only?
Because we don’t want to deal with drunk teenagers or lost kids! Its not that we don’t love kids, it just makes our life easier! Plus its now part of our licence, therefore we can legally say NO UNDER 18s!!
Anyone that appears even remotely under 25 will be asked for ID at the gate so make sure you bring some with you!
Where is Balter Festival 2017?
Balter Festival 2017 will be held at Chepstow Racecourse, Chepstow, NP16 6BE.
It may come as a surprise that we are holding the event at Chepstow again but after a lot of investigation into other possible options it was decided that the racecourse is currently the best venue available to us.
Unfortunately there were considerable security issues last year from fence jumpers. You may think its fun to get in for free but it affects us massively, not just because the ticket money pays for the event to happen but it also hits our license because the council and police watch this kind of thing and do not approve of people breaking in!!
We will be increasing the size of our security team specifically with this in mind, and we ask all of you to please be vigilant against anyone you see trying to break in, or if you know any friends who are planning to maybe point out to them that they are being a right c**t!
When can I arrive?
Gates open at 12pm Friday 2nd June. Please do not arrive before this, you will just have to wait outside.
Gates will close at 10pm each evening through the weekend and re-open at 9am the following morning. Don’t bother arriving outside of these times as you will have to wait outside, and that ain’t gonna be fun!
Do I need to pay for parking?
No the car park is free. Think of the environment though and lift share! You can advertise for lifts on the Facebook event page.
Do you sell day tickets?
We only sell weekend tickets, one day is never enough!
How can I apply to participate as a volunteer?
I’m afraid we’re all full for volunteers now
How can I apply to perform as a musician?
Applications for 2017 are now closed and the lineup is complete. We will be be accepting applications for 2018 after the summer.
I applied to play, why did I never hear back?
We had a massive response this year with over 400 applications after we put out the form via Facebook. We listened through them but we just couldn’t physically reply to everyone other than those successful, we’re a very small team over the winter and we just don’t have the time.
If you weren’t booked its not necessarily because we thought you suck, we just have very limited spaces available.
How can I apply as a visual artist?
If you are a dab hand with paint, or any other medium of art, and want to get involved please contact us on email@example.com.
How can I apply as a walkabout performer?
Any walkabout or sideshow performers and entertainers can apply by contacting us on firstname.lastname@example.org. We especially look for people who involve the crowd in their performance and are particularly fun, or just really weird!
How can I apply as a trader?
To apply as a market trader please contact email@example.com.
We only want stalls that sell decent quality stuff.
Bribes/free stuff to the organisers or crew are readily accepted.
We are not accepting any more applications for caterers for 2017.
Will there be medical facilities?
Yes we have a great team run by Craig and his mighty crew of life saving medics! They can help with most issues, or get you to a hospital if its really needed! Try not to hurt yourself too badly though, they would prefer a relaxing weekend where possible!
You can find them as always on the edge of the campsite.
If you have particular medical issues that you would like to discuss with us please contact us on firstname.lastname@example.org
If you need to arrange to refrigerate your medication this is no problem but again please contact us in advance.
Is the festival disabled friendly?
We do our absolute best to be. The venue is pretty flat and small, there are no large distances between any two points on site. We provide a few disabled toilets around the site, and can help with charging wheelchair batteries etc. In general we will do anything we can to assist you, but it would be wise to contact us first on email@example.com if you have any questions or concerns.
A free PA/career ticket will be available for anyone in receipt of high mobility or middle/high rate care component of DLA (or its PIP equivalent)
Please e-mail us for details.
Can I have a BBQ/bonfire?
We all love a good fire, but flames and tents are a bad mix. We can’t allow any BBQ’s or campfires, and the campsite will be patrolled by security looking out for these.
You can however bring a small and easily controllable camping stove. Just don’t light it inside your tent!
Do you have quiet camping?
I think you have come to the wrong festival.
Do you have showers?
No these things are expensive and we ain’t rich, you are only on site for 3 days so you just have to leave stinking like old-school festival hippies!!
If we have significant numbers of people saying you want there to be showers on site then we could bring in a company that would run them, but they would charge you to use it. We don’t think this is necessary for a three day festival, but we are always open to ideas, after all it’s you guys that would be using them! If you particularly want showers and don’t mind paying a couple quid per go see what the masses say on the Facebook event page here.
Can I get cash out or pay by card?
There will not be a cash point on site but the bar will accept cards
Can I leave my unwanted tent behind?
No! People like you make us so angry! The worst ones are those that leave tents but destroy them first. Seriously!! What the hell is wrong with you?!
When is the psy-trance stage lineup being released?
When hell freezes over.
I have another question that isn’t on this list?
Ahh, you’re an original one eh? Give us a shout on firstname.lastname@example.org and we’ll get back to you. If it’s a super good question we might even put it on here!